Frequently Asked Questions

Yes, all our products are made with 100% natural, earth-derived ingredients. We use no synthetic additives, preservatives, or artificial fragrances. Every product is carefully sourced and processed to maintain purity.

We source our ingredients directly from organic farms and trusted suppliers across India. Our clays come from Rajasthan, herbal powders from various regions, and everything is ethically sourced with respect for traditional practices.

No, we are completely cruelty-free. All our products are tested for safety using traditional Ayurvedic knowledge and modern quality control methods, never on animals.

We offer free shipping on orders above ₹500. For orders below ₹500, standard shipping charges of ₹50 apply. We ship across India via trusted courier partners.

Standard delivery takes 3-7 business days depending on your location. We process orders within 24-48 hours of confirmation. You'll receive tracking information via email and SMS.

Currently, we ship within India only. We're working on expanding to international markets soon. Sign up for our newsletter to be notified when international shipping becomes available.

We offer a 30-day return policy for unopened, unused products in their original packaging. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange.

Contact us via WhatsApp (+91 8237315172) or email (info@organicurban.shop) with your order number. We'll provide a return authorization and shipping instructions. Once we receive the product, we'll process your refund within 5-7 business days.

Store products in a cool, dry place away from direct sunlight and moisture. Keep containers tightly closed when not in use. Most products have a shelf life of 18-24 months when stored properly.

Most of our products are gentle enough for daily use, especially our clays and herbal powders. However, we recommend starting with 2-3 times per week and adjusting based on your skin's response. Always do a patch test first.